[{"data":1,"prerenderedAt":28},["ShallowReactive",2],{"page-/professional-certifications/analytics-ai-training-certification/quality-analytics-ml-ai/certified-call-center-analytics":3,"children-/professional-certifications/analytics-ai-training-certification/quality-analytics-ml-ai/certified-call-center-analytics":27},{"id":4,"title":5,"body":6,"description":13,"extension":14,"meta":15,"navigation":22,"path":23,"seo":24,"stem":25,"__hash__":26},"content/professional-certifications/analytics-ai-training-certification/quality-analytics-ml-ai/certified-call-center-analytics.md","Certified Call Center Analytics",{"type":7,"value":8,"toc":9},"minimark",[],{"title":10,"searchDepth":11,"depth":11,"links":12},"",2,[],"The Certified Call Center Analytics course equips professionals with the skills to analyze and optimize call center performance. Learn to improve agent productivity, reduce handling time, and enhance customer satisfaction through data.","md",{"benefits":16,"duration":18,"learningMethod":19,"backgroundImage":20,"layoutType":21},[17],"The learner will be able to use data to uncover inefficiencies, boost agent effectiveness, and create strategies that improve the overall customer experience.","Within 6 months","Online with live KPI analysis tools, call handling simulations, and performance case studies.","/Professional/Analytics/QAMA/CCCA.png","centered-bg-right-card",true,"/professional-certifications/analytics-ai-training-certification/quality-analytics-ml-ai/certified-call-center-analytics",{"title":5,"description":13},"professional-certifications/analytics-ai-training-certification/quality-analytics-ml-ai/certified-call-center-analytics","Fhbc6tUkLLilSPqq7ZOg3gCkiajfmxlTg3x7ER_3HUI",[],1758718512576]